Frequently Asked Questions
Looking for answers? Our FAQ covers our diverse range of tiles, ideal for any project you have in mind.
General Tile Questions
What's the difference between ceramic and porcelain tiles?
Tiles are not only beautiful but also practical. They are easy to clean, resistant to moisture, and can last for decades with proper care. Our tiles are designed to withstand everyday wear and tear.
What are the benefits of using tiles?
Tiles are not only beautiful but also practical. They are easy to clean, resistant to moisture, and can last for decades with proper care. Our tiles are designed to withstand everyday wear and tear. Not to mention keeping your floors nice and cool in the hot Perth summers.
What is a slip rating?
Our tiles are given an industry standard P Rating, ranging from P0 to P5.
This rating indicates how slip resistant the tile is, P5 being the most resistant.
For wet areas, bathroom and laundry floors, we recommend a P3 and above rating.
To learn more, visit our post about slip ratings here
How do I know how many square meters to order?
Pick up & Delivery
Do you offer delivery?
We do!
Delivery starts from $165 (including GST) and is calculated upon check out based on the weight of your order.
How does your delivery service work?
Your shipping cost only includes delivery to the front of your house, driveway or garage.
Delivery windows run from Monday to Friday 7:30am-4:30pm.
Please leave a note in your order message for your preferred date and allow a minimum turnover of 48 hours.
Our delivery slots book up quickly and can often be fully booked, up to a week in advance, If you have any questions regarding our delivery service, feel free to give us a call Monday to Friday 9am-5pm and Saturday 9am-3pm.
Can I click and collect my order?
You certainly can!
Check the weight of your order and weight limit of your vehicle. For safety reasons, we have maximum loading limits for different vehicle types.
What's the weight limit for my vehicle?
Tile orders exceeding max capacity will not be loaded.
All loads must be tied down / restrained.
🚗 Car: 150kg
🚙 SUV: 350kg
🛻 Ute: 600kg
🚚 Trailer: 700kg
🚛 Large Trailer: 1200kg
Why can't I collect my full order if my car can carry more weight?
For safety reasons, we have maximum loading limits for different vehicle types. Even if your vehicle can carry more weight, our team must follow these limits to ensure safe loading and compliance with our workplace safety policies. If your order exceeds the permitted load, you may need to make multiple trips or arrange a suitable vehicle or trailer.
The Trade Centre
What are the Trade Centre opening hours?
Trade Centre
Mon - Fri: 6:00am - 5:00pm
Saturday: 6:00am - 3:00pm
Sunday: Closed
Do you offer trade pricing?
We sure do!
Can I set up an account with my buisiness?
Yes!
What brands do you stock?
Ardex • Bat Trims • Bounty Bathroomware (Bermuda) • Cockburn Cement • DTA Australia • Diarex • Gripset • Ingco • Laticrete • Lauxes • Lithofin • Lockhart • Mapei • Maxisil • OX Tools • Pheonix • RLA • Roberts • Safestyle • Senix • Sola • Westbuild
Tile Samples
Do you have samples available?
Absolutely! We have samples available in our showroom, so you can see and feel the tiles in person before you buy.
Prefer to shop from home? You can also order up to 5 samples online for just $15, including delivery, and have them shipped straight to you.
Will the tile look exactly like the sample?
Not necessarily. Tile samples are a great way to get an idea of the colour, texture and finish, but the appearance of a sample may vary slightly from the full tile.
Natural lighting, screen settings and production batches can also affect how a tile looks. Shade variations between batches can occur, so we recommend viewing the tile in your space where possible and ordering enough tiles from the same batch for your project.
How big are your samples?
100x100mm!
If you require a full size sample, they are available in our Osbourne Park showroom.
Returns, Exchanges & Damaged Goods
Can I return unused tiles?
Yes. Returns are accepted provided the tiles are from a batch that is still in stock and the boxes are in good condition. A 25% restocking fee applies to all approved returns. Clearance items cannot be returned.
What do I do if I receive damaged tiles?
Please check your tiles as soon as your order arrives and contact us if you notice any damage.
Take clear photos of the damaged tiles, packaging and pallet (if applicable) and send them through to our team. Please do not install any damaged tiles, as we may be unable to assess or replace tiles once they have been installed.
We'll work with you to assess the damage and help arrange the appropriate solution as quickly as possible.
Can I exchange my tiles?
We may be able to exchange tiles depending on the product and condition of the tiles. Tiles must be unused, unopened and in their original packaging to be eligible for an exchange.
As tiles can vary between production batches, we recommend confirming your quantities, colour and selection before ordering.
If you're unsure about your tiles or need to discuss an exchange, please contact our team before opening or installing them and we'll be happy to help.
Cleaning & Maintenance
How do I clean my tiles?
Regular sweeping and cleaning with warm water and a pH-neutral cleaner is recommended. Avoid harsh acids or abrasive products unless specifically advised.
Do porcelain tiles need sealing?
No. Porcelain tiles are naturally dense and non-porous, making them resistant to moisture and stains without the need for sealing.
Are your tiles easy to keep clean?
Absolutely! Most tiles are easy to clean and maintain with regular sweeping, vacuuming and mopping using a suitable tile cleaner.
If you're looking for a particularly low-maintenance option, check the badges on each product page. Our badges highlight key tile features, including whether a tile is easy to clean, so you can quickly compare products and find the right option for your space.
Bathroom Tiles
Clearance
Splashback
